EDS Enterprise Managed Services
Today’s IT organizations often struggle when it comes to maintaining the maximum value of their IT investments, including those they have made in cloud and virtualization technologies, while at the same time allowing their team member to focus on initiatives that add strategic value to the business. Enterprise Managed Services from EDS alleviates this pain point by providing organizations with 24x7x365 support and maintenance services for any virtualization or cloud-based infrastructure environment.
What Makes Our Enterprise Managed Services Offering Different?
In our research, we found that many organizations who outsource the support and maintenance of their IT operations experience inconsistencies related to high personnel turnover rates, a lack of the right experience and a one-size-fits-all approach that is not customizable to meet their unique business requirements.
As a trusted advisor, we bring to the table a proven track record built on decades of virtualisation and cloud computing expertise.
Benefits of Managed Services
- End User and IT Infrastructure Support
Our service desk team will provide day-to-day telephone and remote support to your staff, liberating your IT Manager from time consuming day-to-day 1st line support, allowing them more time to concentrate on complex issues and better use of their time.
- Vacation and Absence Cover
Our team of highly qualified and experienced Project Managers and Engineers will work closely with your IT Manager, assisting them with ongoing IT Projects, or taking full ownership of the full project lifecycle.
- IT Project Management
If your IT Manager runs into technical difficulties mid-way through a project then our specialists can provide the necessary technical experience required to help you get your project back on schedule.